Terugbetalingsbeleid

We want you to be genuinely happy with your POLARDIP Cold Plunge Tub. If it isn't right for you, here's exactly how returns work.

30-Day Money-Back Guarantee

You have 30 days from the date your order is delivered to request a return for any reason.

To be eligible for a full refund, the item must be:

• In the same condition you received it
• Complete with all included accessories (lid, filter bag, quick-start guide)
• In its original packaging where possible

We understand you need to try the product to know if it's for you. Light use consistent with testing the tub does not void your return. Items returned damaged, heavily soiled, or missing components may receive a partial refund reflecting the loss in value.

Your Statutory Right to Cancel (EU/UK customers)

If you are shopping from the European Union or the United Kingdom, you have a separate legal right to cancel your order within 14 days of receiving it, without giving any reason. To exercise this right, email us at shop@promptiify.net with a clear statement of your decision to cancel. This right sits alongside — and does not replace — our 30-day guarantee above.

How to Start a Return

1. Email shop@promptiify.net with your order number and the reason for return.
2. We'll reply within 1 business day with a Return Merchandise Authorisation (RMA) number and the correct return address.
3. Ship the item back using a trackable service and include the RMA number.

Please do not send items back without contacting us first. Returns sent to an unauthorised address cannot be processed or refunded.

Return Shipping Costs

• Faulty, damaged, or incorrect items: we cover return shipping in full and send a prepaid label.
• Change of mind: the customer is responsible for return shipping costs. Original shipping charges, if any were paid, are non-refundable.

Refunds

Once we receive and inspect your return, we'll email you to confirm the outcome. Approved refunds are issued to your original payment method within 5–10 business days. Depending on your bank or card issuer, it can take a further 3–5 business days for the funds to appear on your statement.

If more than 15 business days have passed since we confirmed your refund and you still haven't received it, contact us at shop@promptiify.net and we will chase it with our payment provider.

Damaged or Faulty on Arrival

Inspect your order on delivery. If the item is damaged, defective, or not what you ordered, email us within 7 days of delivery with your order number and clear photos of the item and packaging. We will arrange a free replacement or a full refund — your choice — at no cost to you.

2-Year Limited Warranty

Your POLARDIP is covered for 24 months from the delivery date against manufacturing defects in materials and workmanship, including seam failure, insulation delamination, and valve or drain defects under normal domestic use.

The warranty does not cover: normal wear and tear, punctures or tears caused by misuse, damage from freezing water solid inside the tub, use of chemicals not recommended in the user guide, commercial or rental use, or damage from unauthorised repairs and modifications.

To make a warranty claim, email shop@promptiify.net with your order number, a description of the fault, and photos or video showing the issue.

Non-Returnable Items

• Gift cards
• Items returned more than 30 days after delivery (outside of a valid warranty claim)

Exchanges

The fastest way to exchange an item is to return the original for a refund and place a new order.

Order Cancellations

Orders can be cancelled free of charge at any time before they are dispatched. Email us as soon as possible with your order number. Once an order has shipped, our standard return process applies.

Questions

Email shop@promptiify.net or call +44 7411 561594. We respond to all emails within 1 business day, Monday to Friday.